Challenge
As part of their digital transformation journey, Lincolnshire County Council planned to improve their citizens’ online experience. Delivering digital transformation across their website and online transaction services, whilst moving at pace, required a robust and flexible digital services platform. Jadu Continuum with its proven track record, was selected to enable this transformation.
In addition the council wanted to create a new website; with over 300 processes and 16,500 pages of content, prioritisation was key to determine what the council could build at pace on the Jadu platform.
Solution
During an accelerated 3-week discovery, Methods held workshops with 17 service areas to understand their transactional processes.
We rapidly analysed the processes and designed an achievable delivery plan that prioritised online transactions which had high impact for residents, to meet the council’s requirement to deliver visible change and build digital momentum.
Methods completed a one week Sprint 0 to mobilise and define key components, patterns and standards to accelerate delivery and ensure consistency of build and configuration. This allowed us to identify any issues or missing technology ‘Lego-Bricks’ ahead of starting the work, so that the delivery team could design and build digital services at pace.
By using sprint 0 to configure the platform and define the design process, the delivery team were able to hit the ground running. Methods Delivery consultants were embedded in the council’s digital team, with each consultant allocated 3 - 4 processes per sprint. This enabled the team to design and build 10 -12 processes each sprint cycle.
Using an Agile approach, the team worked with service areas to co-design improved digital services. Designs were built out quick on the Jadu platform., playing it back and testing with users before sign off for User Acceptance Testing (UAT) and release to beta.
Impact
As part of the design process with service areas, 65 processes were rationalised into 43 improved digital processes. At the end of the six sprints Methods delivered all 43 processes, of which 23 have had gone live on Lincolnshire’s beta site, and the others due to go live in the weeks ahead.